|What are your payment options?||We accept Visa, MasterCard, American Express, and PayPal|
|RETURNS & EXCHANGES|
|What is our return/exchange policy?||
Guests have two options for making a return within 14 days from ship date:
1) Unwashed and unworn merchandise may be returned if all hangtags are attached to the garment and proof of payment must accompany the garment(s) at time of return. All garments are subject to inspection. Shipping costs are not refunded.
2) Please use the most economical shipping method when returning a garment to us. Should you be exchanging an item we will ship the new item to you via Ground service at no extra charge (Canadian and US orders only). If you wish to have the item expedited to you then you will be responsible for the charge.
Returns and exchanges will only be accepted with an approved authorisation number and all returns must have this number within the returned package in order to process the return.
Note: Underwear and water bottles are final sale
|Where do I ship my return or exchange?||Returns and exchanges must be mailed to the address on our return form.|
|How should I ship my return or exchange?||Pack and seal your box securely, in the original packaging if possible. To be properly processed, your return/exchange must include the authorisation number. You should ship your return/exchange with a carrier who will provide your package with a tracking number to ensure that your package does not get lost. Packages must be returned prepaid. We do not accept COD.|
|When will my credit card be refunded?||
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email when this transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.